FREQUENTLY ASKED QUESTIONS

ORDERS ARE PROCESSED AND SHIPPED WITHIN 2-7 BUSINESS DAYS, UNLESS STATED OTHERWISE IN THE PRODUCT DESCRIPTION. ONCE SHIPPED, A TRACKING NUMBER WILL BE EMAILED TO THE CUSTOMER.


TYPICALLY ARRIVE WITHIN 2-5 BUSINESS DAYS AFTER SHIPPING (EXCLUDING SUNDAYS, FEDERAL HOLIDAYS, AND UNFORESEEN DELAYS). 

INTERNATIONAL DELIVERIES CAN TAKE 5-21 DAYS AFTER SHIPPING, DEPENDING ON THE DESTINATION COUNTRY’S PROCESSING, CUSTOMS, AND DELIVERY PROTOCOLS.

WHILE SHIPPING DELAYS ARE UNCOMMON, THEY MAY OCCUR AND ARE BEYOND RYOKO RAIN'S CONTROL.

ALL PRODUCTS ON RYOKORAIN.COM ARE IN STOCK AND AVAILABLE FOR ORDER, UNLESS SPECIFIED OTHERWISE. SOME PRODUCT AND DROPS WILL BE SOLD AS A "PRE-ORDER" AND WILL STATE THE SHIPPING TIME ESTIMATION IN THE PRODUCT DESCRIPTION. OCCASIONALLY, PRODUCTS ARE OVERSOLD. IN THIS EVENT, ORDERS ARE FULFILLED IN THE ORDER THEY ARE RECEIVED. ITEMS IN YOUR CART ARE NOT RESERVED. PROCESSED ORDERS ARE SUBJECT TO PAYMENT ACCEPTANCE AND AVAILABILITY.

ONCE YOUR ORDER IS IN OUR SYSTEM, IT'S LOCKED, WE CAN’T MODIFY OR CANCEL IT, EVEN IF YOU HAVEN’T RECEIVED A SHIPPING CONFIRMATION.

RYOKO RAIN MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL WARRANTIES.

CONTACT US

 

FOR SHIPPING AND CUSTOMER SERVICE INQUIRIES PLEASE CONTACT:
ORDERS@RYOKORAIN.COM

FOR INTEREST IN OUR AFFILIATE/AMBASSADOR PROGRAM:
AFFILIATE@RYOKORAIN.COM

FOR PARTNERSHIPS AND COLLABORATION OPPORTUNITIES PLEASE CONTACT:
PARTNERSHIPS@RYOKORAIN.COM